Frequently Asked Questions
Everything you need to know about our high-performance running gear and services.
How do I know which running shoe is right for my gait?
We recommend checking our online Gait Analysis Guide which helps identify if you are a neutral runner, overpronator, or supinator. You can also visit our retail locations for a professional treadmill fitting.
What is your return policy for worn running shoes?
We offer a 30-day 'Run Guarantee.' If you aren't satisfied with the fit or performance of your shoes, you can return them within 30 days for a full refund or exchange, even if you've taken them for a test run.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for runners who need their gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, Runners Shop ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How often should I replace my running shoes?
Most high-performance running shoes should be replaced every 300 to 500 miles, depending on your running surface, body weight, and foot strike pattern.